Tuesday, December 30, 2008

Little Frustrations

Barnes & Noble.com delivers to addresses in New York City the business day after you place your order. This is true even if you use their 'super saver' shipping, which is free on orders above $25.00. This is very convenient.

Unfortunately, Barnes & Noble uses obscure carries (has anybody heard of "Lasership?") which require you to sign for your packages. Typically, they come to your home three days in a row during the hours you are guranteed to be at work. Then, they return the package to their warehouse, which is always located in unreconstructed Hell's Kitchen, or East New York, or across from the Marcy Avenue Projects. This is enormously inconvenient.

Have you ever been to the southern end of Hell's Kitchen? Dumpsters everywhere, windowless buildings, boarded up doors, a scattering of sketchy townhouses dropped in between warehouses and old factories, rat-filled intersections you need a Ghostbusters proton pack and a hoverboard to safely cross. What's the point of express delivery if you try to deliver it when your customers aren't home, then make them trek out to an obscure location to sign for it in person? It doesn't make any sense to me.

2 comments:

twoeightnine said...

That's nothing. Verizon used to send packages to me in Philly, via UPS I believe, and place them inside our unlocked lobby door without having anyone sign for them. I had 5 cell phones stolen in one month because of that. When they finally agreed to ship it to my work address it was signed for by C___ and floated away once again.

8yearoldsdude said...

that's how they do it for free.